Microsoft 365 & Business Email Services Melbourne

Business Basic provides cloud services only: business email, Teams, SharePoint, and web versions of the Office apps. Business Standard adds the full desktop applications installed on your computers. Business Premium adds the security and device management layer, including Microsoft Defender for Office 365, Intune device management, and conditional access. Most Australian small businesses handling client data are best served by Premium, because the security features it includes would otherwise be purchased separately at a higher combined cost.

For a small business of under twenty users, migration is typically completed within one to two weeks including planning and testing, with the final email cutover done outside business hours. Larger migrations, or those moving from an on-premises Exchange server with years of archived mail, take longer. Mailboxes are synchronised before the cutover, so staff are not left without email during the transition.

No. We copy mail, calendars, and contacts to the new environment and verify the data before switching anything over, keeping the original mailboxes intact until the migration is confirmed complete. The DNS cutover is scheduled outside business hours so incoming mail is not interrupted.

Not in the way most businesses assume. Microsoft operates a shared responsibility model: they guarantee the availability of the service, but your data remains your responsibility. Retention periods for deleted items are limited, and once they lapse the data is gone. Accidental deletion, a departing employee clearing a mailbox, or ransomware encrypting files synced to OneDrive are all scenarios where Microsoft’s own retention will not save you. We deploy a separate third-party backup to cover this gap.

Business email compromise is one of the most costly cybercrimes reported to the ACSC by Australian businesses, and it usually begins with a single compromised mailbox. Effective protection is layered: multi-factor authentication on every account, correctly configured SPF, DKIM, and DMARC records, advanced threat protection scanning links and attachments, alerting on suspicious mailbox rules and unusual logins, and staff training so people recognise the approaches. No single control is sufficient on its own.

For tenants provisioned with Australia as the country of registration, Microsoft stores core customer data for services including Exchange Online, SharePoint, OneDrive, and Teams in Australian datacentres. This matters for organisations with data residency obligations. We confirm the tenant’s data location during setup and can provide it in writing where you need it for compliance purposes.

Yes. Your domain name and email addresses stay exactly as they are. We add your domain to the Microsoft 365 tenant and update the DNS records so mail is delivered to the new environment. Nothing changes from your customers’ point of view.

Yes, and we handle the reverse direction too. Gmail messages, Google Calendar entries, contacts, and Google Drive files are all migrated across. We are not tied to either platform, so if Google Workspace is the better fit for how your business works, we will tell you that instead.